Q: Where else can I purchase your products?
A: At this time you can only get our products directly from us. We are working towards getting some of our products into local stores, but there are still a number of hoops to jump through. We will be at the Greely Community Centre on April 15 from 9am to 3pm, for the Metcalfe Farmers' Market Easter event.
Q: Do you offer delivery?
A: We can deliver in the Ottawa, Winchester, Russell, and Kemptville areas. A small fee may apply. We do not have a set delivery schedule at this time. Arrangements must be made by calling us at 613-604-8454, or sending us an email at email@example.com
Q: How do I indicate that I want to pick up my order or have a local delivery?
A: During the checkout process, the shipping options will include the opportunity to select local delivery or pick up. You must contact us to make arrangements.
Q: What are your store hours for pick up?
A: We do not have a store front. If you wish to pick up your order at our home in Vernon, Ontario, you must arrange a date and time. You can do so by phoning us at 613-604-8454, or by sending us an email.
Q: Do you ship frozen products?
A: We can ship frozen products, but they require next day shipping and specialized packaging, which will cost more. Please contact us for a quote.
Q: Where do you ship to?
A: We are currently set up to ship throughout Canada and the US. However, we are uncertain that all products can be shipped across the border. If you live elsewhere, contact us and we will see what it would take to ship your order to you.
Q: Do you have any discounts on shipping?
A: Unfortunately, no. We are a tiny business and the big guys get all the breaks. Shipping within Canada is expensive. It is even more expensive to ship outside of Canada. We are not able to eat the cost of shipping, and we don't want to increase the price of our products to mask the shipping charges. We do have a rewards program that includes the cost of shipping (I think).